The Supreme Court has ordered a business process outsourcing company (BPO) to pay the back wages and separation pay of a female employee, ruling that transferring her to a remote location due to her ...

MANILA, Philippines — A network of employees of business processing outsourcing (BPO) has asked the Department of Labor and Employment (DOLE) to investigate BPO companies that allegedly violated the ...

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As AI moves deeper into BPO operations, the critical question will not simply focus on whether the machine can make the ...