DMG Consulting conducted a worldwide benchmark study regarding cloud-based applications, channels, and satisfaction in Q3 2013. This study of 169 enterprise, contact center, IT, operations, and sales ...
SEATTLE, WA--(Marketwire - Oct 30, 2012) - Varolii Corporation, a market leader in Software-as-a-Service (SaaS) customer interaction management, today announced its new Varolii Interact Cloud Dialer, ...
SALT LAKE CITY, Aug. 2, 2012 /PRNewswire/ — inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a national bank ...
In the sweltering summer of 2012, the San Diego franchise of DirectBuy, a member-based home improvement and furnishing consumer buying center, was facing a problem. Its call center, a small, manually ...
MAYS LANDING, N.J., Sept. 13, 2011 /PRNewswire/ — Global Connect, the leading provider of cloud-based hosted dialing and communication services, announces the launch of GC1 Peak Dialer, a hosted cloud ...
Cloud-based hosted dialing and communication service provider Global Connect (News - Alert) has announced that it has added new features to its GC1 Peak Dialer, a hosted dialer platform released by ...
PERRY HALL, Md.--(BUSINESS WIRE)--CallShaper, LLC (CallShaper), the originator of a cutting-edge cloud-based dialer platform, announces their partnership with The Blacklist Alliance (Blacklist), whose ...
We picked Aircall as the best business phone system for sales and support teams. The platform delivers an ideal mix of sales-focused tools and contact center features, making it a perfect solution for ...
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