PALO ALTO, Calif. and DENVER, Jan. 11, 2023 /PRNewswire/ -- Zenarate, the leading Simulation Training solution, today announced AI Coach continues to lead contact center Simulation Training with seven ...
Zenarate AI Coach continues to transform how the world's leading brands in financial services, BPOs, healthcare, travel, technology, and services industries use AI Conversation Simulation to develop ...
Using simulation technology to train customer contact agents can improve their productivity and effectiveness, according to a research study by the Georgia Institute of Technology. The project, ...
A company's heart is often its call center since it provides a first line of defense for customer dissatisfaction, as well as an unparalleled opportunity for cross selling. But building and ...
ContactBabel, a leading analyst firm covering the call center industry that is based in the UK, recently released their 2011 US Contact Center Decision Makers’ Guide (2011 Guide). FurstPerson provided ...
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