Powered by the Delight.ai platform, new Trust OS 2.0 and Voice 2.0 capabilities enable AI systems to autonomously self-correct and engage customers proactively SAN FRANCISCO, May 7, 2026 - Sendbird ...

WASHINGTON and SAN FRANCISCO, May 05, 2026 (GLOBE NEWSWIRE) -- ibex (Nasdaq: IBEX), the global leader in outsourced business services and ...

Digital voice agents are not just a cost-reduction tool. They are a platform for redefining customer experience at scale.

Avant, a leading financial technology company, today announced the deployment of an artificial intelligence-powered Virtual Agent, developed in partnership with Replicant, a market-leading ...

Agents are the most critical resource in a contact center and yet the hardest to retain, as evident in high attrition rates. As per a NICE inContact-sponsored ICMI survey of 179 service and support ...

Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) today announced a ...

Working through Adobe Experience Cloud, Adobe Experience Platform is used by companies to connect real-time data across an organization, with insights for customer experiences. With Agent Orchestrator ...

Omnichat unveiled Omni AI, an autonomous agentic platform. Integrated CX functions. Marketing, sales and support automated in ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Adobe Inc. today unveiled a new enterprise platform designed to coordinate artificial intelligence agents across marketing, content and customer engagement workflows, as the company seeks to position ...

LAS VEGAS--(BUSINESS WIRE)-- Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled its strategy and product offerings for agentic AI. Innovating on the ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...