How can businesses improve customer service for today’s customers? A recent Interactions report explores the solutions meeting today’s customer expectations. Bad automation feels like a bad sci-fi ...

Ask a Chief Customer Officer and a CMO what their strategies are and you will often get very different answers. Marketing and ...

Revolutionary AI puts sophisticated intelligence directly in the hands of customer-facing teams, transforming customer experience at unprecedented scale Mobile-first intelligence with expanded ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Imagine it's lunchtime. There are half a dozen burger joints you could go to. Assuming prices and food quality are roughly the same at each place, how do you choose where to go? It's all about the ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

ISN, the global leader in contractor and supplier information management, announced the release of its redesigned ISNetworld Scorecard for Hiring Clients and contractors. The latest enrichment ...

“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...