GM Financial posted a slightly above average performance in the new J.D. Power Auto Financing Satisfaction Study, but lower ...

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, ...

Artificial intelligence has been a game changer in the business world for some time. But with the emergence of technologies like ChatGPT, the topic has become a red-hot discussion point that has ...

PALFINGER, a provider of lifting solutions, announced the launch of PALFINGER Financial Services. This new program provides ...

Building customer trust and loyalty remains a challenge for banks in the digital realm. Historically, customers would visit the branch to conduct their financial business, knew their banker by name ...

The integration of technology in customer service and financial management is a strategic imperative for businesses aiming to thrive in a competitive market. The Fast Company Executive Board is a ...

Financial services companies are spending significant amounts of their budgets on CX but despite the financial commitment, the actual results are only so-so. Financial services companies are spending ...

Traditionally, sales and finance have operated in silos, with very different objectives. While sales teams have focused on finding customers and selling products, finance teams have focused on ...

According to the J.D. Power 2022 U.S. Consumer Financing Satisfaction Study, customer retention has become a key focal point for auto finance providers, putting the spotlight on specific actions ...

Financial services firms will need to expand use of artificial intelligence to win customer trust with high-quality fast service and security. “From 2010 to 2020 the amount of data created, captured, ...