Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

In the dynamic customer service landscape, the stakes are higher than ever. In fact, 80% of organizations expect to compete mainly based on CX. Customers today have lofty expectations for how they ...

HVAC customer service is crucial to any business, as first impressions and lasting memories can help your company succeed. While HVAC companies are very service oriented, the customer-facing aspect ...

Echopass – Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon ...

Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It’s how your company looks at, treats, and engages with employees — or how it intends to do so. While ...

Apple recently opened its first retail stores in India, a country that’s become increasingly crucial for the brand’s sales and supply chain. The article pointed out that, until now, customers who ...