Tech-support scams, in which fraudsters pose as computer technicians who charge hefty fees to fix non-existent malware infections, have been a nuisance for years. A relatively new one targeting Dell ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

If you've ever gotten annoyed waiting for technical support to help you sort through your enterprise computing issues, you'll love Dell's latest offering. With SupportAssist, the company's new service ...

Don’t dial up Dell’s slimy tech support unless you hate yourself. Laptop Magazine did some undercover sleuthing and in a simple call about a battery issue, a rep claimed that they had won a ...

You know, I think Michael Corleone said it far better than I can: Just when I thought I was out, they pull me back in. As such, how about I simply let today's email from Dell underscore my ...

All new Dell laptops and desktops shipped since August 2015 contain a serious security vulnerability that exposes users to online eavesdropping and malware attacks. Dell says it is prepping a fix for ...

When buying or selling used electronics like computers, it's not always just a matter of packing it up and shipping it off to the buyer and washing your hands of it or sitting around waiting for your ...