Like most people, I tend to talk about personal experiences with customer service departments only when those experiences suck. So let’s break that habit and toss a public thank-you Groupon’s way. I ...

After a successful pilot in the San Francisco Bay Area, any merchant that runs a deal with Groupon in the United States can now accept payments at the lowest rates in today’s marketplace: Swiped ...

As Groupon’s stock (GRPN) hovers near its all-time low, the company is testing a new approach to customer service: hiring agents in India to answer e-mails now handled by Chicago-based employees. The ...

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