By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly provide feedback to their employees, hoping to shape behaviour, improve ...

In the employee recognition business we are always stressing the importance of clear and honest communication between employees and managers. We do this for a couple of reasons. For one, the ...

A Ghanaian proverb says that the one who charts a path does not see when there is a deviation, but those observing can see and call their attention to it. Quotes by some personalities for instance: ...

Every executive understands the importance of a mission statement, but do leaders know how to craft one that truly embodies the company culture they wish to build? On this note, a well-defined company ...