Orbitz and Travelocity are trying to one-up each other in the delivery of customer service notifications. Orbitz pioneered care alerts among the online agencies in 2003 and last year pinged customers ...

Customer service, historically a point of differentiation for Travelocity, is now moving into the social media sphere to appeal to a younger set of consumers. As part of its 20th anniversary ...

DALLAS, Feb. 28, 2017 /PRNewswire/ -- The core premise of Travelocity's mission is to "be the customer's champion throughout their journey". In 2016, Travelocity® launched its "Customer 1st Guarantee" ...

With peak booking season in full swing and Spring Break around the corner, Travelocity today announced a new concierge service free to any customer who books a dynamic flight + hotel vacation package.