Twilio has been a big name in communications for over a decade. Even if you're unfamiliar with the San Francisco-based company, you've probably used their technology, which has been implemented by ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at ...

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform The cloud-to-cloud integration fills a gap for ...

MINNEAPOLIS--(BUSINESS WIRE)-- Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce ...

Cloud communications provider Twilio announced a bevy of new products and platform updates at its annual developer and customer conference on Wednesday. The new products include a conversational AI ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Cloud communications provider Twilio launched Twilio Flex, a contact center platform that covers ...

Six months ago, when Twilio announced the acquisition of customer data platform (CDP) leader, Segment, CEO Jeff Lawson said the intent was to help any business make its customer engagement across ...

A successful new offering shows how the tech stock gets ahead by listening to the people who use its products. Prior to Flex, developers were using Twilio's platform to build contact centers from ...

Cloud communications platform-as-a-service company Twilio Inc. is flexing its muscle in the contact center market with the launch of a service called Twilio Flex. The company said Flex is a platform ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

Twilio's cloud contact center business, Flex, has been growing during the pandemic. But it faces rivals like Amazon and Zoom, which just bought contact firm Five9 for $14.7 billion. The head of Twilio ...

Businesses have been undergoing digital transformations for some time, but the global pandemic has accelerated the transition. The series of lockdowns that ensued has disrupted business operations, ...