In my previous blog post I examined the Indian concept seva, often translated as "selfless service." I spent much of that post exploring whether it is actually possible to do service (or do anything ...

While most people think the service industry offers only intangibles, a certain amount of tangible goods can be counted as inventory. You may think of inventory as just finished goods sold in stores.

Service-based businesses rely on more employee-customer interaction than other types of businesses. For this reason, it's critical that you attract and keep good employees, because customers often ...

The type of contractual provisions that a company is required by the GDPR to impose upon a service provider differ based upon two primary factors: (1) whether the service provider is a “processor,” a ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. If you’re trying to grow ...

Jill R. Horwitz ([email protected]), University of California Los Angeles, Los Angeles, California, and National Bureau of Economic Research, Cambridge, Massachusetts ...