Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Most people agree that technology is getting smarter, more ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

With customer expectations rising and digital transformation accelerating across the world, SESTEK's Virtual Agent solution now powered by Agentic AI, helps enterprises to automate complex customer ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting ...

Many contact center vendors have based their business models around selling solutions that support live contact center agents. These typically sell at $100 to $250 per seat, with basic IVR ...

New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like. Today’s virtual agents don’t look the same as several ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

After more than 10 years of working with contact center and customer service software solutions, I recently started a new career as a consultant. One of my first projects was to develop a buyer’s ...

Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...