As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Une communication efficace est essentielle au succès de toute entreprise. Une mauvaise communication entraîne des conflits, le non-respect des délais et le mécontentement des employés. Les ...

Image Source Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data and ...

What is meeting fatigue Virtual meetings: More tiring than face-to-face meetings Causes of meeting fatigue 6 warning signs of meeting fatigue 9 tips to combat meeting fatigue Create a meeting agenda ...

Q4 2024 revenue and operating margin above guidance range with record cash flow Exceeded $50 million ARR from new products Kira Makagon promoted to President and Chief Operating Officer BELMONT, Calif ...

Overview RingCentral’s Communications @ Work survey aims to assess how communications in the workplace is evolving. Is the amount of communications workers handle in their daily work lives today ...

We collect your personal information when you actively provide it to us through your interactions with us. We may automatically collect personal information from you as you use our Apps and Services, ...

That’s why I’m happy to share that, for the ninth consecutive year, the RingCentral Reach partner program has been awarded five stars in CRN’s annual Partner Program Guide! In CRN’s own words: “The ...

Q3'22 results exceed high end of guidance across key metrics, with record operating margin Raising 2022 operating margin outlook; Reiterating midpoint of 2022 subscriptions revenue guide BELMONT, ...

With RingCentral, you don’t even need to find someone for a quick chat because you can just send over a quick message or schedule a one-to-one video meeting instead. Communication doesn’t have to be ...

1. Reliable and high-quality voice calls There are plenty of great things about moving to cloud communications, but what should you really be looking out for in a provider and what sets us apart? This ...