Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named to Foundry's Computerworld 2026 Best Places to Work in IT list for the third consecutive year, ...

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

Businesses are moving towards a unified customer experience, leaving behind fragmented multi-channel approaches. Experts at ...

New Hampshire Administrative Law Judge Linda Capuchino dismissed Lowell School Committee member Eileen DelRossi’s driving ...

Financial services leaders are exploring Agentic AI's potential. The BFSI sector is a key testing ground for these advanced ...

CCMA Ireland is a not-for-profit industry association operating in Ireland for over 20 years with over 2,000 members,” she said. “Our annual awards are the industry event of the year with over 600 ...

Ex-West Ham striker Michail Antonio will be given a chance to restart his club career with Leicester City.

An academy has stepped in to support an amateur boxing club after its owners sold its previous base. Barton Hill Amateur ...

U.S. enterprises are implementing AI in public cloud environments to improve the productivity and efficiency of core business operations, according to a new research report published today by ...

Bodine & Co., the experience strategy consultancy founded by customer experience pioneer and Outside In co-author Kerry Bodine, today announced the launch of its Partner Experience (PX) Practice, ...

Michael Carrel takes over the role from veteran IT executive Jim Fowler, who will join Lumen Technologies in January.