The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

"I guess that after a few days of general kindness for those in Florida that priorities have returned," Carnival Brand Ambassador John Heald said before responding to an angry passenger.

Should formal attire be required on longer Carnival Journeys cruises? John Heald discusses the evolution of formal night.

Recrational pot is not allowed on ships in U.S. MIAMI — Carnival Cruise Line is using drug detection dogs at embarkation on some cruises to search for marijuana and other drugs. John Heald ...

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

John Heald serves as the public face of Carnival Corporation's namesake cruise brand. He spends most of his days answering hundreds of questions from passengers. Heald has hundreds of thousands of ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...

The company has been listening to its passengers and it plans to make another key change, according to a Facebook post from Brand Ambassador John Heald. Carnival, Royal Caribbean, and every other ...

Carnival Cruise Line Brand Ambassador John Heald recently went on record to state that the line has no issues with the trend: “I support it. Carnival supports it.” Heald added a message to ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on the fun with the announcement of a duck mascot, according to Yahoo News.

In a video posted to Facebook, Carnival's brand ambassador John Heald said suppliers who service the cruise industry are facing challenges sourcing bacon for their ships. Due to the shortage ...

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of choice) with. He has let followers on his Facebook page into his life ...