The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

"I guess that after a few days of general kindness for those in Florida that priorities have returned," Carnival Brand Ambassador John Heald said before responding to an angry passenger.

Recrational pot is not allowed on ships in U.S. MIAMI — Carnival Cruise Line is using drug detection dogs at embarkation on some cruises to search for marijuana and other drugs. John Heald ...

John Heald works a lot of miracles. The Carnival Brand Ambassador answers thousands of questions each week, solves problems for passengers, and sometimes sends them little gifts on milestone or ...

John Heald serves as the public face of Carnival Corporation's namesake cruise brand. He spends most of his days answering hundreds of questions from passengers. Heald has hundreds of thousands of ...

The company has been listening to its passengers and it plans to make another key change, according to a Facebook post from Brand Ambassador John Heald. Carnival, Royal Caribbean, and every other ...

In a video posted to Facebook, Carnival's brand ambassador John Heald said suppliers who service the cruise industry are facing challenges sourcing bacon for their ships. Due to the shortage ...

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of choice) with. He has let followers on his Facebook page into his life ...