Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

Amazon is opening its logistics network to outside businesses, creating a new revenue stream, just like it did two decades ...

Amazon.com Inc said a “small number of roles” in Singapore will be impacted as it phases out local fulfilment including ...

Now, that same network has been opened up to any company, Prime member or not. Already, some big names have joined the fray, ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

Workers and labor advocates say the company’s injury rates and how it treats injured staff remain a problem ...

It took a California book lover nearly 20 years to collect 16,000 e-books on her Amazon Kindle, then a hacker took over and they all vanished "in the blink of an eye." ...

Amazon says its own employees at the Taunton facility will transfer to 6 nearby locations. But what about delivery ...

MILLIONS of Brits are being urged to check their old gadgets now, as Amazon stops supporting popular devices within weeks.

There are now artificially intelligent reviewers inside the Amazon phone app that can chat with you about Amazon products. They're folksy and fun.