SVL is based in East Kilbride for over 50 years and is the longest serving provider of software and consultancy to the ...

To celebrate 10 years of Jabra Evolve headsets they're offering 10% cashback when purchasing any headset in evolve 2 series.

Gen Z WhatsApp generation: younger shoppers urge brands to increase use of digital channels for customer service. CommBox.

Calabrio Announces Dave Rhodes as Chief Executive Officer and joins executive team dedicated to redefining the future of ...

Moneypenny & VoiceNation, virtual receptionist and contact centre answering providers, have appointed Kris Altiere US Head of ...

Netcall acquires Intelligent Document Processing Solution, Parble - The acquisition extends Netcall’s portfolio of solutions ...

Growing revenue and retaining customers is becoming more challenging due to the rapidly-changing customer landscape and the ...

The Customer Experience Foundation (CXFO) recent round table event attended by CX providers and contact centres, titled ...

The CallMiner CX Landscape Report 2024 Download the report today to learn about the challenges faced by other contact centre ...

In summary, customer experience shouldn’t begin and end with the contact centre. For true success, it must be a business-wide ...

Elephants Don’t Forget is delighted to invite readers to a contact centre webinar featuring Fred Reichheld, creator of the ...