Boris Gurman, 69, "charged straight towards the danger" and grabbed one of the attacker's guns, a witness says.

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced that it has been named to Foundry's Computerworld 2026 Best Places to Work in IT list for the third consecutive year, ...

Unlock superior customer experience by creating meaningful channels for agent feedback and incorporating frontline insights ...

A restructuring of the way FanDuel Sports Network conducts its pregame and postgame shows across most of its system ...

CCMA Ireland is a not-for-profit industry association operating in Ireland for over 20 years with over 2,000 members,” she said. “Our annual awards are the industry event of the year with over 600 ...

Mathieu van der Poe l narrowly avoided a pre-season disaster in training at the weekend, almost crashing as he sprinted ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...

UBS Global Technology and AI Conference 2025 December 1, 2025 3:35 PM ESTCompany ParticipantsVladimir Shmunis - Co-Founder, ...

New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...