Southwest is getting plenty of feedback on its decision to abandon its longstanding "bags fly free" policy — and it's not ...

There will be exceptions: Customers who have a Southwest Airlines co-branded credit card can get one bag for free, and ...

Greg Bajor/Moment/Getty Images For most of us, boarding an airplane is a stark reminder of this country’s disappearing middle ...

Open seating went away, not because passengers demanded it, but so Southwest could make a buck selling prime spots. Drink ...

Southwest has announced yet another change to its service: the formerly bags-fly-free airline will start charging for checked ...

Industry analysts fretted about how Southwest Airlines' remarkable set of recent changes threatened to take away all the ...

For customers, and our columnist, it feels like the airline that championed free bags has lost its soul.

Southwest Airlines will introduce checked bag fees for passengers without elite status. Rapid Rewards A-List Preferred and Business Select members will get free bags.

Southwest Airlines, known for free bags and open seating, is overhauling policies, leaving loyalists questioning if it’s ...

Southwest Airlines, long recognized for its customer-friendliness, announced a major overhaul ending policies that set them apart for nearly 54 years.

A guide to Southwest Airlines' baggage policies, including carry-on guidelines, baggage rules and baggage fees.