800.com, providers of a phone platform for small and midsized businesses, has released Enhanced Caller ID, which provides real-time caller information as soon as a phone call or text message is ...

Cardlytics' Customer Insights Dashboards now include brand affinity, customer migration, and loyalty insights.

KnowBe4, providers of a cybersecurity platform that comprehensively addresses human risk management, has launched KnowBe4 Prevent, an email security product to manage outbound email risk.

Outreach, providers of a revenue workflow platform, has achieved ISO/IEC 42001:2023 certification, developed by the International Organization for Standardization (ISO) and the International ...

Shop-Ware, providers of a cloud-based shop management platform for independent auto repair shops, has launched a CRM system to empower shops to drive repeat business with service reminders and ...

HG Insights has launched Market Analyzer and Copilot to help B2B tech vendors construct detailed market analysis and arrive at go-to-market decisions. The new artificial intelligence-native product ...

New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology` ...

Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.

Yogi, providers of a consumer insights platform, today launched Ask Yogi, a conversational artificial intelligence tool that enables consumer goods companies to query their feedback data using natural ...

Chatmeter, providers of a multi-location customer intelligence platform, today launched Pulse Ai: Competitive Intelligence, a tool that unlocks real-time competitive insights in local markets at scale ...

Klaviyo's conversational AI agent brings the intelligence, convenience, and personal attention of a top in-store associate to online storefronts ...

IntelePeer, a conversational artificial intelligence platform provider, has seen its AI Hub and suite of Smart automation solutions certified by HITRUST for information security.