AI-based conversation intelligence from Tethr makes it easy to find what really matters and turn it into positive business outcomes. Lower operational costs Identify cost drivers in your contact center and drive them down.

Our always-learning AI engine surfaces insights on every call, while protecting sensitive customer data. Tethr alerts you to the most important information via easy-to-customize email, SMS, or app notifications.

Increased use of AI AI will be used to improve the customer experience in call centers, such as through the use of natural language processing and machine learning to better understand customer needs and preferences.

Tethr analyzes your calls for hundreds of different metrics and uses AI to identify key moments in each conversation. Tethr’s trial version provides you the opportunity to explore some of the things Tethr can do and try some of our most popular features. If you upload a single call or several, you’ll be able to see:

Apr 11, 2023 · The future of generative AI models in conversation intelligence. Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.

Forbes: AI-Powered Customer Support Is Broken: We Can Use AI To Help. Learn how using AI to analyze customer journeys can improve your automated customer support

AI-powered QA to improve human-powered customer service Automatically score 100% of your customer interactions using consistent criteria Reduce the time your QA managers spend reviewing calls so they have more time to focus on strategic work

Your conversations. Our platform. Real results. Get a Tethr demo of our cutting-edge conversation intelligence platform today.

Aug 2, 2021 · Move over, post-call surveys: AI-powered CSAT is here. Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.

What’s Inside? The Tethr Effort Index (TEI) enables companies to track customer effort at a conversation-level and immediately drill down into high-effort interactions that spark disloyalty and churn.